ServiceNow and CRM: The Future of Intelligent Customer Service
Introduction to ServiceNow and CRM Customer Relationship Management (CRM) is essential for businesses that want to streamline customer interactions, improve service efficiency, and drive business growth. Traditionally, CRM platforms like Salesforce dominated the market. However, ServiceNow has officially entered the CRM landscape, offering an innovative, AI-powered alternative that integrates IT services, customer service, and sales …
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