📍 Highlights from ServiceNow Knowledge 2025
In front of 25,000 attendees in Las Vegas, ServiceNow CEO Bill McDermott delivered a clear message:
“Now is the time to put AI to work—for people.”
McDermott unveiled the new ServiceNow AI Platform, built to integrate any AI, any agent, any model, across any workflow, helping enterprises finally realize ROI from digital transformation—something only 25% have achieved so far.
💰 AI is no longer a side tool—it’s a $22 trillion global opportunity (IDC).
📉 Legacy inefficiency is costing the U.S. $10 trillion alone.
💡 The solution: intelligent, people-first AI embedded across the enterprise.
🔧 What’s New at ServiceNow
✅ AI Agent Fabric – seamlessly connects AI agents from any platform
✅ AI Control Tower – centralized governance, metrics & security
✅ AI Agent Orchestrator – ensures the right agent does the right task
✅ AI Agent Studio – no-code builder for anyone to create and scale AI agents
🧠 These aren’t just features—they’re foundations for a new AI-native enterprise.
🤝 Strategic Alliances
Microsoft, NVIDIA, Google, and Oracle are already building on the new platform.
Satya Nadella confirmed that Microsoft Copilot Studio & Azure AI Foundry agents will be interoperable with ServiceNow AI agents.
NVIDIA CEO Jensen Huang announced Nemotron 15B, a joint reasoning model enabling AI agents to truly understand, deconstruct, and solve human requests.
🧪 Real-World Results:
🔬 AstraZeneca saved over 90,000 hours in employee onboarding and responds to 60,000+ R&D requests in seconds using ServiceNow AI.
🏦 Visa, Adobe, Wells Fargo, Aptiv, and the NHL are already transforming operations with ServiceNow AI.
🧠 Reimagining CRM, Skilling & More
🌀 A new AI-native CRM will replace outdated systems—offering real-time empathy at scale
🎓 ServiceNow University is here—to skill the workforce of tomorrow, adaptively and globally
“We’re not just in an AI moment—we are built for it.”
– Bill McDermott, Chairman & CEO, ServiceNow
👉 Ready to see how AI can transform your organization?
📖 Read the full article here:
https://lnkd.in/eMziS2bq
💼 And if you need expert help implementing ServiceNow AI, the Reddytec team is ready to partner with you.
