The Xanadu ServiceNow Release introduces a wave of innovations designed to enhance flexibility, security, and developer efficiency. As businesses continue to evolve, ServiceNow’s latest features in portal management, JavaScript compatibility, AI-driven tools, lead management, API updates, and enhanced security are set to significantly improve performance across industries.

1. Seamless Portal Deactivation & Redirection

With the introduction of the “Inactive” status in Xanadu, organizations can now smoothly deactivate outdated service portals and redirect users to an alternate portal effortlessly. This allows companies to streamline transitions when updating or replacing service portals. With the addition of custom redirect fields, the user experience is now much more seamless, ensuring that no interaction is disrupted during updates.

2. Business Rules with JavaScript Versioning

For the first time, developers can now select the version of ECMAScript (JavaScript) directly within business rules. Previously only available at the application level, this feature allows developers to work with modern JavaScript features while maintaining backward compatibility with older versions. With the simple toggle feature, Xanadu ensures your code remains compatible and efficient.

3. Redesigned ServiceNow Studio

The completely revamped ServiceNow Studio offers a sleek interface with centralized navigation, helping developers stay organized with tools like Flow Designer and Table Builder now easily accessible from a single panel. This overhaul ensures a smoother, more efficient development workflow with features like scope management, advanced search, and streamlined deployment.

Key features include:

• Centralized Tool Access: No more switching between tabs; all tools are now within one cohesive environment.
• Scope Management: Clear scope grouping with color indicators helps reduce errors.
• Powerful Search: Enhanced search across files, tables, and code boosts productivity.

4. AI-Powered Efficiency with Now Assist

ServiceNow’s AI-driven tools are a game-changer. With Now Assist, users receive real-time contextual guidance, helping them navigate the platform effortlessly. Additionally, Natural Language Query (NLQ) allows users to access data by simply typing questions in plain language. Predictive Intelligence leverages historical data to improve incident classification, while Document Intelligence automates data extraction using OCR, cutting down manual effort.

5. Enhanced Lead Management & CRM Integration

ServiceNow is edging closer to becoming a full-fledged CRM solution with advanced lead management capabilities. The revamped interface offers AI-powered lead scoring, improved workflows, and better reporting tools. This update ensures that sales teams can efficiently focus on the most promising leads, while the new lead management workflows automate repetitive tasks such as status updates, team notifications, and lead assignments.

Other highlights include:

• Advanced Analytics: More detailed real-time reporting and analytics tools to track performance.
• Full Sales Lifecycle: Manage leads from creation to conversion, generating quotes and managing orders seamlessly.

6. API Updates & GraphQL Support

The Xanadu release introduces several API enhancements, providing more flexibility for developers:

• GraphQL Support: A first for ServiceNow, GraphQL allows developers to create web services and query data more flexibly without customization.
• API Versioning: Developers can now select specific versions of APIs, streamlining backward compatibility.
• REST API Explorer: Updated with better user interface and login/error handling capabilities, making API exploration and debugging easier.
• Mobile API Enhancements: The client-side API has also been improved for mobile development.

7. Enhanced Security with Data Filtration

ServiceNow’s Data Filtration plugin offers enhanced security by filtering records users can access before ACL evaluations. This feature improves performance by reducing ACL processing time and implementing a deny-based model. Additionally, it allows for reusable, customizable filters and introduces deny ACLs to tighten security further. While it doesn’t replace traditional ACLs, Data Filtration is a powerful tool for improving both security and instance performance.

8. ServiceNow’s Evolution into CRM

With this release, ServiceNow is positioning itself as a potential CRM system by integrating lead and opportunity management with its Customer Service Management (CSM) suite. Sales and service teams can now work in sync, from managing leads to converting them into opportunities, generating quotes, and managing orders within a single platform. The AI-powered features enhance lead scoring, ensuring your team is focused on the highest-value opportunities.

Conclusion

The Xanadu ServiceNow Release is an exciting evolution, offering powerful tools to optimize workflows, enhance security, and integrate AI capabilities. These updates position ServiceNow as a leader in modern IT management and CRM functionalities. From smoother development with JavaScript versioning and studio updates to lead management improvements and API flexibility, Xanadu is set to transform the way businesses operate.

At Reddytec, we are ready to assist with your transition to Xanadu, ensuring your business reaps the full benefits of these powerful updates. Contact us to schedule a consultation and unlock the potential of the latest ServiceNow release today.