• Design an automatic discovery process of environments, create a robust and solid integration process to populate CMDB from 3rd party services.
• Re-design Change and Incident process that comply with CSDM
• Align all company services with CSDM 3.0 (implement Foundational and Crawl stages)
• Guidance of implementation rest CSDM phases (Walk, Run, Fly)
• Build a roadmap for further process automation with ITOM Health
• Configure ITOM Visibility for Azure and AWS
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