• Design an automatic discovery process of environments, create a robust and solid integration process to populate CMDB from 3rd party services.• Re-design Change and Incident process that comply with CSDM• Align all company services with CSDM 3.0 (implement Foundational and Crawl stages)• Guidance of implementation rest CSDM phases (Walk, Run, Fly)• Build a roadmap …
• Extensive Catalog and Portal Support• ITSM Run and Support
• Guidance on ITOM Visibility (Discovery, Service Mapping) and ITOM Health (Event management)• Configuration of Discovery for very diverse environment (60 unique CMDB classes)• Guidance and support in onboarding data for Service Mapping• Aligned MID Server configuration with real network design.• Aligned Incident and Change Management with ITOM Visibility results.
Implementation of CSDM in a full scale• Remediating departments, locations, contracts, and products (Establishing of Foundation data of CSDM)• Configuration of ITOM Visibility (Implementation of Crawl stage of CSDM)• Creating Service Portfolio, identifying Service Offerings, configuring Dynamic CI groups (implementation of Walk stage of CSDM)• Identifying Business Services (implementation of Run stage of CSDM)• Guidance …
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